Privacy policy

Last updated: july 28, 2025

This Privacy Policy describes how Quick Relief AU (“Quick Relief”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from info@quickreliefau.com (the “Site”) or otherwise interact with us (collectively, the “Services”). “You” and “your” refer to anyone who uses our Services, whether as a customer, website visitor, or any individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as outlined herein. If you do not agree with this Privacy Policy, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any changes will be posted on this page and reflected by the “Last updated” date. We may also take additional steps to notify you where required by law.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide and improve the Services. The way we use and collect information depends on how you interact with us. In addition to the uses listed below, we may use your information to communicate with you, operate and enhance the Services, comply with legal obligations, enforce terms, and protect the Services and our users.

What Personal Information We Collect

The types of personal information we collect depend on your interaction with our Site and Services. “Personal information” refers to information that identifies, relates to, describes, or could be associated with you.

Information We Collect Directly from You

Information you provide through our Services may include:

-Contact details including your name, address, phone number, and email

-Order details including billing and shipping information, payment confirmation, and contact info

-Account credentials including username, password, and security details

-Customer support messages and any other information you choose to share

Some features of the Services require direct information from you. If you choose not to provide it, some features may be inaccessible.

Information We Collect about Your Usage

We may automatically collect certain data about your interaction with the Services ("Usage Data") using cookies, pixels, or similar technologies ("Cookies"). Usage Data may include device and browser info, IP address, network connection, and activity on the Site.

Information We Obtain from Third Parties

We may obtain information from third parties, such as:

-Technology platforms (e.g., Shopify)

-Payment processors (e.g., card details, billing info)

-Analytics providers, email services, and advertising partners

This information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

-Providing Products and Services: To fulfill orders, manage accounts, process payments, notify you about transactions, and handle returns or exchanges

-Marketing and Advertising: To send promotional messages, show ads, and personalize content

-Security and Fraud Prevention: To monitor and address security risks or suspicious activity

-Communication and Service Improvement: To support customers, respond to inquiries, and develop our Services

Cookies

We use Cookies to improve functionality, personalize experiences, and perform analytics. For details about Shopify’s cookie practices, visit: https://www.shopify.com/legal/cookies. You may configure your browser to block Cookies, but doing so may limit functionality.

How We Disclose Personal Information

We may disclose personal information in the following situations:

-With service providers (e.g., payment processors, logistics, analytics)

-With marketing partners

-At your direction or consent

-Within our corporate group

-As part of business transitions or legal compliance

Categories of Personal Information We Disclose

We do not use or disclose sensitive personal information to infer characteristics or without your consent.

Third Party Websites and Links

Our Site may link to third-party platforms. We are not responsible for their content or privacy practices. Please review their terms and policies before providing information.

Children’s Data

The Services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe your child has provided personal information, please contact us to request deletion.

As of this Policy's effective date, we do not knowingly “sell” or “share” personal data of individuals under 16 as defined by law.

Security and Retention of Your Information

We use reasonable safeguards, but no system is completely secure. Avoid sending sensitive data via unencrypted channels.

We retain personal information as needed to provide Services, maintain accounts, comply with legal obligations, and resolve disputes.

Your Privacy Rights (US Residents)

Depending on your state of residence, you may have the following rights:

-Right to Know: Access personal information we hold about you

-Right to Delete: Request deletion of your personal data

-Right to Correct: Correct inaccurate personal data

-Right to Portability: Receive a copy of your personal data

-Right to Restrict Processing: Request limitation of data usage

-Right to Withdraw Consent

-Right to Appeal decisions regarding data requests

You may exercise your rights through our Site or by contacting us. We may verify your identity before processing your request. You may also authorize an agent to submit a request on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

To file a complaint, contact us using the details below. If you are unsatisfied with our response, you may contact your state data protection authority.

International Users

We may transfer and process your data outside your country. We rely on standard contractual clauses or equivalent safeguards when transferring data outside the U.S., unless the destination ensures adequate data protection.

Cancellation Policy:

Orders may be canceled within 12 hours of placement. After this time, cancellations may not be possible as orders may already be in processing. In exceptional cases, customers are encouraged to contact our support team, and we will do our best to assist where possible.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧service.quickreliefau@gmail.com

shaul 14, mazkeret batya, israel 7682117